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Frequently Asked Questions

Is staff available on nights, weekends and holidays?
Yes.  We are available 24/7, nights, weekends and holidays. However, if you or someone you know is in immediate danger or has severe physical injuries please call 911.

If I Opt In, who/what agency is responsible for notifying me?
Each agency that is responsible for Victims' Rights, is often addressed at different stages in the case. For example, law enforcement (LE), Sheriff's Office (MCSO), Adult Probation Department (APO), the County Attorney (MCAO), Department of Corrections (DOC), Board of Executive Clemency, and the Attorney General (AG) all have legal mandates regarding victims of crime. The stage of the case (status) or what the sentence result is, determines the agency responsible for adhering to those rights.

What happens next?
That answer is dependent on whether the crime is a misdemeanor or a felony and what Jurisdiction the crime occurred in. Contact the investigating police officer/agency to determine where the case or charge was submitted. For example, if it was submitted to a city or justice court, the charge is probably a misdemeanor. If the crime occurred in Glendale, for example, the City of Glendale court retains jurisdiction. If it was submitted to the County Attorney, the charge is probably a felony and Superior Court retains jurisdiction. If it was submitted to US District Court or Federal Court, that court retains jurisdiction. The investigating officer should be able to tell you where the case was submitted. At that point, you should contact the City Prosecutor or County Attorney handling the case for more information.

Is everything confidential?
Yes, except as exempted by Arizona State Statute. Exculpatory Statements, which tend to clear, justify, or excuse a defendant from alleged fault or guilt must be reported to the Prosecution. Discussions with staff are private and confidential. We do not take notes or record conversations. If you are providing an Impact Statement, we draft a letter to be submitted to the courts. records. Our Agency holds confidentiality in high regard and will not release information. All address and telephone information updated with this agency will not be shared with other
agencies. We understand that this creates more work for you to call many agencies with updates, but we hope that you will appreciate the protection of your information.

What are some examples of how you can provide me with assistance?
  •  Assist with the service of Orders of Protection
  • Determine the appropriate Agency to contact for specific requests
  • Explain the judicial system
  • Facilitating process during the Initial Appearance
  • Give current information regarding next court date and status of the Defendant
  • Notification of Defendant's Release from our custody.
  • Providing Information and Resources for current needs

Our staff is familiar with resources and professionals throughout the community and can direct you to an agency or professional best equipped to provide the assistance you may need. 

What are some of the types of crimes committed against victims?

  • Arson
  • Assault and Related Offenses
  • Burglary
  • Criminal Damage to Property
  • Criminal Trespass
  • Endangerment
  • Family Offenses/Domestic Violence
  • Forgery and Related Offenses (Credit Card Fraud)
  • Homicide
  • Identity Theft
  • Interference with Judicial and Other Proceedings
  • Kidnapping and Related Offenses
  • Robbery
  • Sexual Exploitation of Children
  • Sexual Offenses
  • Theft

    What are some of the Types of Releases?
    •  Own Recognizance (some appear in court.
    •  Bond Set involves depositing a sum of money, sometimes in cash or a Surety Bond (using a Bail Bond Agent).
    •  3rd Party is when the defendant is turned over to another party, guardian, mental health facility, etc.
    •  Supervised Release (PSA - Pretrial Services) is essentially like having a probation officer while you are still awaiting court dates.  There are many different restrictions to include, but are not limited to:
    ✓  Drug and alcohol testing 
    ✓  Electronic monitoring 
    ✓  Curfew 
    ✓  House arrest

    Is there a flowchart that shows what the typical course of action is at each stage of a case?
    Yes Click here to see flow of Juvenile Case
    Or Click here to see flow of Adult Case

    What are the definitions of the types of hearings?

    Could you please explain the definition of some of the court terms to me?